Terms / Conditions

Because of differences in equipment, paper, inks between PDF proofs and our printing presses, a reasonable variation in color between the color proofs and the completed job is to be expected. Production schedules will be established and followed by both the customer and the company. In the event that production schedules are not adhered to by the customer, delivery dates will be subject to renegotiation. Customer alterations will be charged at $65 per hour. Claims for defects, damages, or shortages must be made by the customer in writing no later than 10 calendar days after delivery by using the contact us page. Excel Printing and Mailing liability will be limited to the quoted cost of defective goods, without additional liability for mailing postage, delivery costs, other special consequential damages, or third party costs. No refunds will be given once the job is delivered to the United States Post Office.  All mailing delivery dates are estimates and are not guarantees. Excel Printing and Mailing’s responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service (“USPS”). In no event shall Excel Printing and Mailing be liable for USPS performance failures or delivery delays. Postage is never refundable once the mail has been entered into the mail stream.The parties agree that all disputes arising under this agreement will be governed by Illinois law.